Ideas on customer support, SaaS and growth
Essays and practical reads from the team behind Helpdesky. Looking for product documentation? That lives in the Help Center.
How to choose an AI support bot that uses your docs
Use five practical trial tests to check source quality, missing answers, outdated policies, conflicting documents and questions about individual accounts.
LiveChat alternatives that include a help centre
Compare complete chat and help centre packages for three or five people, with current subscription totals and the distinction between LiveChat and Text.
Which help desks host your help centre in a subfolder?
Which help desks support a folder on your own website? Compare the documented options, five person costs and the work your team will own.
AI support agent: autopilot replies or human approval?
A practical guide to choosing AI reply autonomy, testing handover and deciding when a small SaaS team is ready for automatic replies.
Helpdesky vs chat.sh: which AI help centre fits you?
Compare the same team size, included AI credits and migration needs before choosing Helpdesky or chat.sh. Prices verified on 31 October 2026.
Chatwoot self hosted or a hosted help desk for SaaS
A free licence is only one part of the bill. Compare Chatwoot editions, hosting responsibilities and a flat price hosted option for a small SaaS team.
Switching help desks: protecting your help centre SEO
Before switching help desks, check who controls your old URLs, what the export preserves and which redirects the new platform can actually handle.
Crisp, Tidio or tawk.to: choosing more than live chat
Compare the complete support journey behind the chat widget, with verified team prices, package limits and a practical trial for your SaaS shortlist.
Which support workflow fits a SaaS team building with Cursor?
A practical release handover for SaaS teams using Cursor, covering customer explanations, help content, review ownership and human escalation.
What should you check before letting an AI agent publish help articles?
A practical acceptance checklist for AI help article publishing: verify access, review boundaries, saved changes and recovery before expanding your workflow.
Agent Skills or MCP for customer support: which do you need?
Skills provide reusable procedures; MCP connects agents to tools and data. Learn which part your SaaS support workflow needs and how HelpDesky combines both.
Which MCP server should you choose for a SaaS help centre?
A practical buying framework for matching MCP search, drafting and publishing tools to your SaaS support workflow.