All core features on every plan. Upgrade when you need more articles, conversations, and branding control.
Every plan includes core helpdesk features. Here's the full breakdown.
| Free | Pro | Unlimited | |
|---|---|---|---|
| Usage | |||
| Published articles | 2 | 50 | Unlimited |
| Conversations per month | 10 | 150 | Unlimited |
| Seats | Unlimited | Unlimited | Unlimited |
| Help Center | |||
| Knowledge base | ✓ | ✓ | ✓ |
| Embeddable widget | ✓ | ✓ | ✓ |
| AI-powered answers | ✓ | ✓ | ✓ |
| AI content generation | ✓ | ✓ | ✓ |
| SEO | |||
| SEO tools | ✓ | ✓ | ✓ |
| Sitemap & meta tags | ✓ | ✓ | ✓ |
| Custom domain | ✓ | ✓ | ✓ |
| Messaging | |||
| Live messaging | ✓ | ✓ | ✓ |
| Contact form | ✓ | ✓ | ✓ |
| Ticket center | ✓ | ✓ | ✓ |
| Email notifications | ✓ | ✓ | ✓ |
| Conversation assignment | ✓ | ✓ | ✓ |
| Customization & Branding | |||
| Widget theming | ✓ | ✓ | ✓ |
| Remove HelpdeskHero branding | × | ✓ | ✓ |
| Team & Developer | |||
| Staff accounts | ✓ | ✓ | ✓ |
| API access | ✓ | ✓ | ✓ |
| CSV export | ✓ | ✓ | ✓ |
| Support | |||
| Email support | ✓ | ✓ | ✓ |
| Priority support | × | × | ✓ |
The Free plan gives you access to core features including the knowledge base, embeddable widget, AI-powered answers, AI content generation, SEO tools, contact forms, and a ticket center. You can publish up to 2 articles and receive 10 conversations per month.
Pro gives you 50 articles and 150 conversations per month, plus custom domains, API access, staff accounts, and branding removal. Unlimited removes all caps — unlimited articles and conversations with the same feature set, plus priority support.
We don't believe in per-seat pricing or feature gating that forces you to pay hundreds of dollars just for basic support tools. Every plan includes the core features — AI answers, SEO, messaging, ticketing. You only pay more when you need higher limits or premium extras.
If you have more articles than your new plan allows, the excess articles are automatically unpublished but not deleted. They're saved as drafts and will be automatically republished if you upgrade again.
Yes. All paid plans are billed monthly and you can cancel at any time. Your subscription stays active until the end of the current billing period, then your account returns to the Free plan.
Payments are processed securely through Polar. You can pay with a credit or debit card. Invoices and billing history are available through your billing portal.
