Ideas on customer support, SaaS and growth
Essays and practical reads from the team behind Helpdesky. Looking for product documentation? That lives in the Help Center.
Which help desks offer unlimited seats without per user pricing?
Unlimited seats can remove the cost of adding teammates, but usage and feature limits still matter. Compare real monthly examples for a growing support team.
HelpDesky vs Crisp: knowledge base, AI and team pricing
A dated comparison of Crisp workspace plans and HelpDesky, with knowledge base requirements, AI billing examples and practical small team scenarios.
Will Slatton
7 min read
HelpDesky vs Zendesk for a small SaaS team
A practical small team comparison covering three and five agent costs, AI billing, implementation work and the support workflows that determine fit.
Will Slatton
8 min read
HelpDesky vs Intercom: what does a five person team pay?
A dated five person cost comparison separating support seats, AI charges and billing commitments, with a practical checklist for choosing the right fit.
Will Slatton
8 min read
HelpDesky vs SiteGPT: AI chatbot or complete support system?
Choose between a connected support hub and an AI layer for your existing tools. Compare HelpDesky and SiteGPT on knowledge, escalation and real costs.
Will Slatton
8 min read
What support software does a small SaaS actually need?
Start with the support jobs your customers need: finding answers, contacting your team and following ongoing issues. A practical buying framework for small SaaS teams.
Will Slatton
8 min read