Helpdesky address
- Who: anyone
- Effort: on by default, nothing to set up
Served by Helpdesky and live the moment you publish your first article, with search, Ask AI and the widget already wired in.
On by default
Help center
One help center, four ways to host it
The same articles, search, Ask AI and widget — at a Helpdesky address, on your own subdomain, in a subfolder of your website, or rendered by your own templates. Pick one now and switch any time.
Your own subdomain
- Who: anyone who can add a DNS record
- Effort: about 10 minutes
Add one DNS record and Helpdesky serves the same help center on your own host, SSL included — your brand in the address bar.
Subfolder on your website
- Who: someone with hosting or Cloudflare access
- Effort: about 30 minutes, with one proxy rule
One proxy rule passes /help on your site through to Helpdesky, so articles live on your main domain — the strongest SEO setup: every article adds authority to the site you already rank with.
Headless (your own templates)
- Who: a developer or an AI coding agent
- Effort: an afternoon, under an hour with an AI agent
Your own templates fetch published articles from the Content API and wrap them in your site’s layout, navigation and search; the three built-in layouts below don’t apply.
All four keep the editor, chat widget, Ask AI and analytics exactly the same. Switch between them in Settings → Domain & Address; the previous address redirects, so existing links and search rankings carry over. Compare the four options (opens in a new tab).
Three built-in layouts
Help centers served by Helpdesky — at a Helpdesky address, on your own subdomain or in a subfolder — use one of these three layouts, chosen in Branding. Headless uses your own templates instead. Each preview opens the demo help center at its Helpdesky address in a new tab.
Default
Hero + category grid
Marketing-style landing with featured categories and a centered search.
View (opens in a new tab)
Sidebar
Docs-style with persistent nav
Left navigation, main content, optional right-hand ToC — ideal for product docs.
View (opens in a new tab)
Docs
Top bar, left nav, on-page ToC
Full documentation shell with a top bar, left navigation and an on-page table of contents.
View (opens in a new tab)
Chat widget
Floating widget & AI answers
Bottom-right corner of this page — go on, click it.
Instant article search, AI answers grounded in your docs, and live messaging — all in a single Shadow-DOM-isolated bubble.
<script src="https://helpdesky.io/widget.js" data-helpdesk-id="fddcd81e-21e6-4807-914f-287565d842d7"></script>
Email forwarding
Inbound email channel
Send to this address — it turns into a real conversation.
To:
acme-983297@inbox.helpdesky.io
Replies from operators come back to your real inbox by email. In the demo, the visitor is you (anonymized).
Ticket center
Self-service ticket portal
An embeddable, HMAC-authenticated portal where signed-in customers see every ticket they've ever opened.
<script src="https://helpdesky.io/ticket-center.js" data-helpdesk-id="fddcd81e-21e6-4807-914f-287565d842d7" data-email="CUSTOMER_EMAIL" data-signature="SERVER_HMAC"></script>
Contact form
Embedded contact form
A drop-in form that creates a new conversation in the operator inbox.
<script src="https://helpdesky.io/contact-form.js" data-helpdesk-id="fddcd81e-21e6-4807-914f-287565d842d7"></script>
About this demo. Each visitor gets a private anonymous identity scoped to this page.
Want to install these on your own site? See the embeds guide →